I ordered a refurbished phone but it developed a fault. I sent it back within the warranty period, waited quite a while and then got back to them. FIrst, the warranty was denied, but upon proof being offered, acknowledged. 24th Jan: I was told I would get my phone back 'asap'. Then I waited again, phoned after a while and was told it was out of warranty. I flagged-up the email from Handtec saying that this was incorrect and was told I'd get a call back from a supervisor. Unsurprisingly (by this time) I did not. I waited - again. 31st January: 'you will receive it within this week'. On the 6th Feb I emailed asking for a complete refund. 7th Feb I received an email ignoring my request for a refund and saying that Handtec 'will send it back to you and will be delivered by the end of this week'. 15th Feb: NO REFUND, NO PHONE, NO EMAIL.
AVOID THIS COMPANY!
Handtec: I have had to purchase another phone in the meantime. Please provide a full refund and keep the faulty phone.
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.