Kimberley Hammett
Though it is true you will receive your item quickly and it will 'appear' to be in perfect working condition, the truth is don't expect that to last. Within less than a month after the purchase of my Huawei P9 (with a years warranty) the phone started shutting down at random, the battery reader would fluctuate from 100% to 35% and then 0% within an hour, I'd then have to wait until the battery reader registered the correct charge before I could switch my phone back on. Also using simple built in apps (such as the camera function) would cause the phone to switch off. I contacted Handtec (within the first three months of the one year warranty) because this issues had not stopped, in fact they'd gotten worse and I believed this to be an illegal sale as they falsely advertised the item as in 'working condition' with no 'obvious faults' (I suppose it depends what you consider working condition to be). Handtecs response was that because I didn't call within 14 days of receiving the item I will not be able to obtain a replacement. Instead not only have they suggested I go without a phone over the Christmas period, but I should also pay postage to return my phone to them, with no fixed time of how long it will take to repair the phone (so I could be waiting any period of time for it's return). Truly an atrocious response to a paying customer when selling a faulty item illegally. I've now made plans to contact the appropriate authorities to have the company investigated and my money retrieved. MY suggestion to others is to stay clear of this dodgy company. They clearly have no morals or decent customer service qualities.
5 years ago
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Handtec has a 1.3 average rating from 323 reviews

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