SCAM- If i could give them no stars i would!! If i could give them no stars i would!! Purchased a second hand phone less than two months ago, the phone came with a chip at the side and no charger, this i didn't mind as it was second hand after all. This is a phone i use for work as well so it is used professionally. Woke up one morning and the phone stopped working. Sent the phone back recorded delivery to the repair team after i explained the fault, had a very slow responses from Dave and the team was telling me my item hadn't arrived yet when i checked with royal mail it had. After chasing up with them several times i finally get a response about my phone saying 'The phone has had some external force applied to it and caused the housing to bend and this has damaged the motherboard Due to this the warranty is voided.' This was not an issue on my behalf, i purchased the phone in the beginning of October and sent it back last week. No compensation was offered, no replacement was offered. The only offer i had was for them to purchase the phone back for £15. So i'm out of pocket £150 and a broken phone. I'm honestly so disappointed in this level of service. If you're thinking of buying from them- DON'T