Following online searches I rang Electricpoint about competitive storage heater pricing and availability, helpful response from 'Dave' demonstrating product knowledge, I informed 'Dave' I would order online with specific delivery arrangements and gave my name. Following online order I followed up again by telephone to make sure everything had been noted, Dave confirmed he had already seen the order had gone through & confirmed the specific delivery arrangements would be met. Dave followed up on the day with accurate carrier & delivery slot time information. Overall 10/10.