We terminated our account in October. They had continually ignore the meter readings that we sent them and persistently overestimated our usage. They have yet to send a final account. They are still trying to collect further payments from us. They fail to deal with complaints and tell me that it will be up to 8 weeks before I will get a final account. I have no indication as to when I will receive the monies due to me which are likely to amount to £400 -500. I know I am not alone. Avoid this company at all costs. They lack transparency and have a total disregard for their customers. If they owe you money you should consider approaching Watchdog and also complaining to the ombudsman.