I changed to this company some months ago as it came back with the best deal, after a few months they decided to put up their prices to virtually match the big 6, so on reflect i changed again and now I cannot get my overpayments returned, and they are totally ignorant when I email the complaints department, the only reply I get is the standard reply, we will get back to you within 24 hours. They do by asking my full name and address when they have my account number in the email. I return my address to them - then it’s nothing. I have even told them they are breaking the law by holding my money after 14 days. They just do not care other than lining their pockets and going more money from the interest from the banks. I was warned about these but chose to ignore as I got a good deal. TOTALLY IGNORANT COMPANY I will put this on as many places as possible