"I was approached in my local town to swap to Economy energy with all the promises of saving me money! I have had nothing but hassle from the very start....after the first year they put me on the highest tariff without notification, they took two separate direct debits for gas and electric but somehow managed to put all the money on Electric then they were failing to take the direct debit for electricity and even though I made regular phone calls and had many promises of return calls....they failed on every level! They said I owed over a £1000 in electricity but this was a mistake and they claimed it was because of a wrong final reading given by my previous supplier. They gave me a credit of £1000 but then took it away again without telling me and when I realised I called them and they said that they had made a mistake. Further down the line I discovered I owed them a huge Gas bill and when I investigated it was because they had moved me to their highest tariff and my gas was now double of the previous year.....I have given them one star just to write this review but they deserve zero! I have been in the same house for 12 years and I have never dealt with such a poorly run company. Because they were failing to take direct debits and moved my tariff to the most expensive without notification they contacted me to say I owed them over £800 and could I clear the debt! I was furious....for months I had been telling them they were failing to collect this money but they did nothing! I ended up paying £100 off the balance but told them that they should wipe off the money they had failed to collect and for all the times I had spent on the phone trying to get them to sort it out.....they wouldn't write that off!! I have now just moved supplier and it's a little more expensive but I have used them before and they are professional in every way. I will never consider Economy energy ever again as an option for cheap energy and wouldn't recommend them to anybody!"
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