Avoid this company like the plague. I was with them for 2 weeks and it was absolute torture. They took payment out of my account without warning. Apparently they sent me numerous texts about different things - I never received any of them! Customer service is a total joke, one time I phoned there was such loud music on in the background I couldn't hear what was being said to me. The three separate people I spoke to were all seriously rude and gave completely different answers to the others. Was promised phonecalls back on three separate occasions but never had even one. Even though I am in a wheelchair and my electricity meter is in the basement of the shop I live next to I was informed that Economy Electric 'do not do readings for anybody, regardless of disability'. That was after asking me INCREDIBLY personal health questions for approx 20 minutes. They are obviously incapable of understanding that wheelchairs + stairs are not a great mixture. They didn't bother to ask for readings, gave my old energy company made up readings so I received a letter about a £400 debt! Turns out that my old company actually owed me nearly £200, luckily it was sorted out in a day. The only time that I spoke to anyone decent was the day I finally gave up and informed them that I was moving to a different company. I am still receiving phone calls from them asking for readings. Their prices may be attractive but it doesn't make up for their total incompetence, rudeness and ignorance!