I have been very disappointed at the customer service at Dunelm, Staiton. I recently selected a light coloured fabric with thermal lining for your made to measure curtains. The sales assistant did not make it clear to me that the thermal lining would completely alter the colour from an ivory shade to a warm yellow tone which clashes with my colour scheme. I have unfortunately ordered two sets of curtains with light coloured fabric and thermal lining. The only way I could think of improving the look (other than cutting out the entire lining) was to order tie backs. After having already spent £1,267.85 on these two sets of curtains, I was asked to return to the store to pay a further £67.80 for tie-backs. I had expected Dunelm to provide tie-backs for free after failing to make it clear that the thermal linings would COMPLETELY ALTER THE APPEARANCE OF THE FABRIC (IN PARTICULAR WITH LIGHT COLOURED MATERIAL). Your terms and conditions currently state: LINING CAN AFFECT THE APPEARANCE OF YOUR FABRIC Had I been made aware, I would have chosen a cotton lining.