Purchased curtains online as unavailable in shop. Parcel thrown over gate - secure but unprofessional. Found to be faulty so had to email photo in order to get them replaced and collected. Waited for 10 days and took day off - no phoned and turns out no order replacement had been actioned, so staff member actioned replacement to arrive 3-5 days. No collection made so day off taken was wasted! Phoned to say no c collection had taken place - staff member unsympathetic would not put me through to manager. Will not let me have curtains until the faulty ones collected - catch 22! She has ordered another collection for next week - 'when do I get my curtains?' she said not until the others are collected! Meanwhile without curtains in a front room for weeks now! NOT my fault their products were faulty and I had provided proof! Will never use Dunelm again unless I can purchase items in shop.