Ordered on the 20th November and yesterday December 1st I took delivery of the 2nd WRONG table. It has been a farcical struggle since the first wrong table was delivered on 24th, the wrong table had to be booked in for collection and a new one reordered, on the 28th of November while checking for an update on my order I realised it was being sent to the wrong address! Even though the wrong table had been successfully booked in and collected from the correct address and my address was confirmed on the phone, called again to ask for it to be sent to the correct address to then have a phone call to say the table had since been dispatched and they would have to reorder and it couldn't be redirected! I said I wasn't willing to wait another 3-5 days as I had been without a dining table since the 24th so got the usual I'll see what I can do and email you back after being asked if I knew the person who lived at my old address and could I pick it up from there myself?!? Another 2 phone calls later (no emails from any staff) and the situation still wasn't resolved the day after I asked to speak to a manager who then booked the delivery for saturday 1st of December. Had to ring again on the 30th as delivery was flagging up as the 3rd and the same manager contacted the courier and made sure the delivery was for the 1st. Yesterday came around and the wrong table was delivered again. I have now cancelled my order after being asked if there was no way I could use the table which was sent! I am stuck with it until Monday when it will be collected and only then will they process my refund!! On all occasions there has been no rush to rectify the situation, no follow up and I have had to chase myself unless a manager has been requested. Customer service has been a complete fail and I would never order from this company again.