I have been thoroughly disappointed, frustrated and finally enraged. Dunelm staff have been badly let down by their order process ing system and their delivery service and customer service. My order and money was swiftly taken , after waiting fo I have been thoroughly disappointed, frustrated let down and enraged by the ordering in store ,and delivery process. Although the staff are pleasant helpful . The customer service offered conflicting information .I wasted two Friday's awaiting delivery of a bed and base . In fact the bed order"hadn,t fed through"quoted. Due to a quote"a known fault in their system. This a allows them to take your order and money them knowing that the order likely will not feed through. it is problematic to get a refund so whi!e their earn untold interest from disappointed customers who pay up front . My buying power is reduced as I have to wait 3-5days for my money to be returned to my account. what a let down!!!