Wish I had seen this site before placing an order. I’ve given one star because I don’t think I can give any less! My order was duplicated, there were two email acknowledgments. Tried to contact by phone to no avail, when my email was responded to, I was told the error was mine as I had navigated back to the page I placed the order. There was a 2 hour gap and I know I didn’t make a mistake. Even though I was told the “second order” had been cancelled, two amounts were debited from my account. I have asked for a refund, nothing forthcoming. I have had to resort to contacting my bank, who resolved the matter for me straight away. If the tree I received had been a beautiful specimen, I may not have felt as aggrieved, but it’s not. I know that bare trees are exactly what they are supposed to be, but you can tell they are going to be a joy by the shape. I would liked to have returned it, but to what avail, no one would respond. So I’m going to nurture it as all plant lovers would. Hopefully it will respond and reward me in the Spring