I placed this first order for two named vines (a black and a white in Autumn 2016 ) and upon delivery both were duly planted in my new greenhouse together with their attached variety tags, however when fruiting in summer 2017 both turned out to be black. I sent them an email to let them know and without my email being acknowledgement the correct White variety turned up soon after, however I've now ended up with two black vines with their questionable labelling which is a shame as I've always wanted a Black Hamburg vine since first seeing it as a child growing In nearby Hampton Court . Despite this I gave them the benefit of doubt and in Autumn 2017 placed a second order via email and acknowledged by them for the strawberry order and assumed that as the order had been placed late in the season I'd receive them in spring 2018 However weeks later I felt rather stupid when my bank statement arrived stating payment had been refunded and after checking my account with them found no sign of my order ever having been placed. Today I decided to reorder the strawberries only to find it will now cost me £10 more for the same thing which has enraged me.