Sadly, there seems to be a disconnect between ordering and stock management. Having placed an order and paid in good faith based on the BV website delivery times I was informed there might be a delay and that I would be informed later. Point one, other companies are more honest at the pre-purchase stage. Given the delivery date was now during a period when I was away we agreed delivery for 1st May. I subsequently received a message to say it had left the warehouse weeks before the 1st. I emailed immediately to stop delivery. Somewhat concerned, I emailed in mid April as a gentle reminder about what we had agreed. Nothing arrived on the 1st. Having chased up the order on the 2nd I was told it would be with me in two days - it didn't arrive. Having spent over £15K with various suppliers as part of a bathroom refit, Bathroom Village is the one I, sadly, would not recommend.