Mrs Cope
>
Delay, more delay, no communication I ordered windows on July 11th, told a 2-3 week lead time after measurement, ready to measure by September 6th so Alpine came to measure up on September 16th ... 4 weeks’ after this they told me the lead time had since changed and my windows would be ready by November 11th! Practically 2 months after measuring up!!! I protested but they said there was nothing they could do. Cut to Friday morning with installation due the following Monday, I get an email to say there’s been a delay. Now no one is calling me back or responding to my emails. No further installation date has been given. I feel like I’ve been had! I can’t even cancel the card payment as despite happily taking the deposit on credit card, they demanded the balance (taken only days before they said installation was delayed!) by bank transfer. They show no compassion for the fact they’ve left a 70 year old widow sat alone in a freezing, insecure house, in November, with gaping holes boarded up in the side of her house. Do yourselves a favour and give your money to a company that deserves it!
3 Helpful Report
Posted 2 months ago
Alpine Aluminium is rated 3.92 based on 152 reviews

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