I went into the showroom on the 3-8-18 paid the initial deposit to Jodie for an entrance door, a survey was arranged for 9-8-18 but nobody turned up, so I had somebody housesitting all day in expectation for the arrival of someone to survey my entrance.so I contacted Jodie and she rearranged the survey to 16-08-18 which I was ok thinking oversights happen. So I arranged for somebody to be in on 16/08/18 but the surveyor attended on the 15/08/18 unannounced, luckily my father was in to be there. So I thought it’s ok someone’s come sooner than expected- no problem. The surveyor said the installation would be around 3 weeks which is usual turnover time. So I thought maybe I’ll receive an email/call confirming a scheduled installation date. It is now 02-10-18 some 6 weeks later, I am yet to hear when the installation date is. I contacted Andy via email on 13-09-18 by email to find out when the possible date of installation would be; no response. Contacted Jodie on 17-09-18 who informed me it was Andy’s department and she’ll find out what’s happened and get back to me; haven’t heard anything. So I’m concerned now and I call the office and ask to speak to Andy on Friday 29-09-18@2:31pm, speak to a lady who says she can help find out the date of installation and would get back to me within the hour, confirms she has my phone number but I hear nothing. So I call back @ 4:31pm annoyed but remaining calm and asking to speak to Andy, the lady says ‘ Andy is with a customer and will ring you straight after he’s finished with the customer.’ However, I am still waiting for this call. Is this an excepted level of service? Furthermore, I have only come to this platform because I feel helpless and am getting nowhere with the people I’ve made contact with. I am concerned that if this is the level of service during installation then I’ve not got much hope if anything goes wrong after installation. I think it would be best if I received refund and called it quits as my experience thus far doesn’t inspire me with any confidence whatsoever and I can only think either to turn up at the showroom and demand a refund or contact trading standards because I feel the standards of service for whatever reason are well below expectations. It is now 27-11-18. Nothing has been resolved. My complaint has still not been dealt with in accordance to the Alpine Aluminium complaints document. Furthermore, neither has the product gone to production nor have I received a refund. I shall now have to legal advice to attempt to get my money back. EXTRMELY UNPROFESSIONAL SERVICE AND ILLUSIVE MANAGERS WHO USE FRONT TELEPHONE STAFF TO AVOID DEALING WITH MATTERS