We had a very strange and disturbing experience with The Water Filter Men. The website is professional and our order of a 3 stage under sink water filter system was delivered quickly. We ordered a system advertised on their website that came with a 5 micron sediment filter, a Carbon Block Filter and a Granular Activated Filter, but instead of the GAC we were sent a 20 micron sediment filter. We checked the manufacturer’s site and could see there were two systems; one as our original order, and one like what we received which is a slightly different (cheaper) system. Obviously, we wanted the one we had ordered and paid for as advertised, but when we contacted them by email to sort it out it was all a bit odd. We sent pictures and were polite throughout, but only received curt, argumentative replies sent from an iPhone from someone who would not ring us or get anyone technical to contact us even though we asked repeatedly. They repeatedly insisted we had a GAC when it was clear from the photos we didn’t. They had also sent us an instruction book for a different, much larger reverse osmosis system which was confusing, and when we asked clarification on what order the filters should go in we were told different orders in different emails. We asked for the matter to be escalated but were ignored, and further emails were also ignored. We have confirmed with the manufacturer that we hadn’t been sent a GAC and that a 20 micron sediment filter was not a GAC and then ordered the missing filter from another supplier. We will not use them again.
1 Helpful Report
Posted 2 years ago
The Water Filtermen is rated 4.55 based on 648 reviews

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