First order was fantastic. Second order - one lift the flap book that was meant to be "very good condition" arrived with flaps missing and stickers stuck over words. Gave them benefit of the doubt as they offered to replace. Third order - 1 out of 3 arrived. 2 weeks after order I received email to say one of the books was deemed too damaged to send, asked me to select replacement. Replacement has still not been received. Then received an email to say third book in the order had been dispatched only to receive another email the following day to say that the supposed dispatched book was too damaged to send. Appears to be little communication in the company. Terrible customer service.