It saddens me to write this review as the service has always been great but my experience in December of last year was disappointing. I initially placed an order the end of November, as I have done in the past and paid for this order. They were Christmas presents and saw no reason not to receive them in time as the order was pretty much a repeat of previous orders. I then placed a second order and I admit there was a fair few emails regarding colours etc between us (for which I was grateful for the support and advice) which was made mid December. Again, I saw no reason for this to be delayed as the actual embroidery was a repeat, just the colour of the garment/embroidery was different. I waited and waited for the delivery to ring on the 23/12 to see where the delivery was and question whether DPD had it t9 discover you were closed for Christmas. All the website said was “contact us to discuss” which clearly I couldn’t. When I rung again on the 27th of December, I was told that even though full payment had been made, the second order stopped the first order being sent as the machines had been shut down and the second order could not be completed. The whole order then arrived on the 7th of January. I just felt that communication could have been better and had I have known that the 12th of December was too late to order. I wouldn’t have bothered and at least would have had the original order. You could argue that I should have chased sooner but you’ve not let me down in the past.