I have placed an order two weeks in advance and have been given delivery date online. Delivery date was important to me for many reasons and one of selling points why I went with your company as I could plan in advance. Order was delayed and I have not been informed about it at all. Only found out day before scheduled delivery when I logged in to track the parcel. Over the phone, I have been advised that delivery date given was only estimated (did not advise that on the website). I literally booked a holiday to receive the sample at my home address to make sure it goes smoothly and I am ready for the presentation in the afternoon. I have wasted a days holiday and was unable to present the samples on time. Should have been as easy as just an email advising there is a delay so I could think of a plan B. There was nothing I could have done literally day before. Staff blaming Black Friday rush but I have placed the order over a week before then so I do not understand why orders have not been prioritised prior to the event. I need to go with company that under-promises and over-delivers not over-promises and under-delivers. Items arrived pretty bad quality for the price. As per picture attached the print is cracked all over, I do not want to know what it will look like after a few washes. The clothes quality is the exact same as some of my printed t-shirts from China that I order for below £10 and these are literally twice the price. I wanted to go with someone more expensive so the quality would be better but sadly your company cannot offer that. You offer same brand, same quality of print but for twice the money. Embroidery is pretty decent, I cannot fault that at all so extra star for that. Needless to say I shall not go with you in the future.