Leah White
Where do I start? The list of issues is long. I searched for a long time before deciding to view a car with Woking Motor Group. I paid a deposit and was told I could come to collect the car at 3pm. I travelled for an hour to get to the garage and admittedly arrived at 2:30 but expected to wait. The car didn't arrive until 5pm as it was sent to have the bits I had paid extra to have done (Valet, service ect) the car came back dirty but I agreed to the company sending me the money for the the valet as I was fed up of waiting by that time. I also realised that the hand break wasissing a piece which I was told would be ordered and sent out ASAP. When arriving home I realised that the miles on the car were 12000 more than those advertised. (63000 - 75000)! I called the following Monday to ask if the part had been ordered and to give my bank details for the valet money and to speak about the mileage. I was told to email my details and that the part would be ordered. All I received for the miles was a sorry - this I think would have an effect on the cars value. A few days later I realised that the cigarette lighter didn't work either (I use it for my phone charger), after numerous calls texts and emails I was told to go to a garage and get a quote for the work which they would cover. I took my car to the garage where I paid £24 for a 'service' so they could quote me. I called with all the details and was told to email the invoice, which I did. This was a month and a half ago and I haven't had any of these issues addressed, I have paid out more with a promise of refund and not been given what I have paid for. Again I'd like to stress that I have sent numerous emails messages and calls and never get an answer. When I call I'm told someone will call back or that the manager isnt in. The list of excuse are as long as the list of issues I've had. I haven't been sent any ownership papers. This was 3 months ago and I have waisted so much time trying to get hold of this company or 'waiting for someone to get back to me'. Would NOT recommend this company.
Helpful Report
Posted 4 months ago
Woking Motor Group is rated 4.72 based on 208 reviews

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