I ordered wiper blades from your website after entering the registration number etc of the vehicle - a Fiat Ducato - and received the wrong size blades. I visited a local Halfords store and bought the correct items and had them fitted for £27, and so submitted a query to your website about what to do with the items I had received from you, not having managed to find anything about "returns". I am still waiting for a reply since Monday. PS - Since writing this, I have found I had received a reply, but not to my normal email address..... My mistake, and my view of the service has improved. The problem still needs to be sorted, though.