Claudia C
I used Winston Solicitors for my conveyancing. I was not happy with their services, and initially I could not be bothered to make a formal complaint about it. I just did not want an additional source of stress in my life. Long story short, I did make a formal complaint and got a reasonable outcome. I would rather not talk about the members of the team that were dealing with my case. I would rather not get into details as to why I was not happy with their services. But I would like to say a couple of good words about Jonathan Winston though. He dealt with my formal complaint. He is approachable, open minded, and curious to understand a client’s perspective. What I like about this company is that they care about their clients, and they listen to feedback and this is a good sign they are on the right track. Initially my review was 1 star due to poor service, but because Jonathan listened to my concerns and rectified the issue, I decided to increase my rating from a 1 star review to a 3 star review instead. There have been aspects of the service that I was very unhappy about, but there have also been aspects of the service that have been very good.
1 Helpful Report
Posted 5 months ago
Hello Claudia,
I am so sorry that you have been unhappy with certain aspects of the service my firm has provided to you. Service is genuinely at the forefront of our training and philosophy. I acknowledge no person or business is perfect, all we can strive to do is constantly improve. Your feedback will of course be fed-back and learnt from.
Thank you for indicating that you are happy for a call from me.
Kind regards
Jonathan Winston
Posted 5 months ago
Winston Solicitors LLP is rated 4.89 based on 1,053 reviews

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