The Speed in which (following a telephone conversation) that you confirmed that the part would be suitable. The Speed in which they told me that delivery would be delayed, The Speed you took in taking the money. The Speed that they took in referring me to Their returns policy when I telephoned telling them that the item was not fit for purpose viz. you can, providing your sitting in the passenger seat, get an excellent view whilst reversing, unfortunately I have a right hand drive vehicle and when I sit in the drivers seat I can only see the pavement and shops I have passed. Not a happy experience I have completed a product return form and am awaiting a response.