Andreea
Worst costumer service ever. WOULD NEVER BUY FROM THEM AGAIN. I ordered black out blinds for my babies room. Did everything correctly and gave correct measurements for the blinds. Once I received the blinds, the fabric was 2cm short each side, which meant there was huge gaps letting light in. This was the case on both blinds. Not helpful when I am needing total blackout. I spoke to their customer service team, and after god knows how many pictures I needed to send in and measurements I had to send. I was told it wasn’t their fault and if I read their Ts&Cs then I would see they allow so many cms each side. After weeks of being told they are not at fault their manager Sian being completely useless as well. Felt like she was just reading off a script. I explained I understand they need to allow for a bit of movement, but 4cm is not acceptable. On both blind there is a 2 cm gap each side which allows all the light in. I was told that isn’t their problem and they allow for so many cms and I should have read the small print before ordering. So complete waste of money, they had no interest in coming up with a solution. DONT BUY FROM THEM. I can see from previous comments too their customer service has been shocking to other issues too.
2 Helpful Report
Posted 3 months ago
Wilsons Blinds is rated 3.32 based on 41 reviews

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