Mr Nick Gray was assigned my enquiry and worked with me throughout. He made himself available at all times and was always supportive to me on numerous occasions when I found myself unsure and admittedly nervous. He never let me down. I believe his advice was always good and I relied on it throughout. I think the award was the best I could have obtained and in conclusion I can honestly say that I am happy. The other contact I have had over the years was your receptionist, the face of your company. I was always greeted with a smile and the offer of a cup of coffee. On the occasions I visited your Hull office I was always made to feel important. Thank you.