After checking stock at my local branch, Tunbridge Wells, I set off the 20 miles to get there. Surprised I couldn't find the items I wanted on display, so asked an assistant where they were. Firstly, my query was doubted until I asked her to check their computer for stock levels. She said they had stock & went off to find them. After waiting 20 minutes, she returned & stated they were on the rack in the warehouse, but I'd have come back in an hour as the forklift driver had just gone to lunch & he was the only one allowed to use the machine to get the items off the rack. I asked the assistant if she was being serious to which she affirmend she was. I stated that they must be a joke outfit & said I'd take my business elsewhere, which happened to be almost next door. This company, TLC Electrical were only too happy to serve me & take my money. The value of the purchase was not inconsiderable but due to their bad customer service, Wickes lost out, not only on this purchase but I wont be using them again & I'll make sure all the other tradesmen I know locally are aware of the farcical event. Tough on you, Wickes.