Tom Corkery
Do Not ever buy a kitchen from Wickes. They have got so many things wrong I would need a lot more space than here to tell you how bad they are. Their Design Consultant Duncan got the measurements wrong and tried to blame my daughter for not checking the order!. He claimed our fitter should be able to cut the freezer door cover to the correct size. Wickes supplied a freezer door cover 730mm in length to cover a freezer 900mm in length and they expect my daughter to pay for their error! It took the Store Manager to intervene before they understood they were wrong. The Flat is on the second floor and Wickes delivery men refuse to take the 3m worktops up the stairs as they are too heavy for 2 delivery men. I had to take them up myself with help from a maintenance man. Duncan changed the position of the sink. When questioned about this he reassured my daughter this was not a problem with waste water and electrics. When my fitter came to fitting the Kitchen he pointed out that the electrics run exactly where the proposed new sink would be located. Duncan and Wickes answer to this was we should rip out all the electrics to fit with their design! My fitter has come up with a better design but Wickes want us to pay an extra £292 which we should be grateful because it is heavily discounted. A trip to the Barking store to complain yielding nothing. They do not answer the phone and on a number of occasions they have not rang back when they promise they will. They have a 13 hour delivery slot and if you request a time to suit you within that they will ignore it as all deliveries are made to suit Wickes and as London is far away for them they could not deliver after 11 am. I have written a long letter of complaint and am still waiting for a response and to get the kitchen finished. They are also very good a quoting their terms and conditions when there is a problem. Never mention them when they take your money. Worst Company I have ever dealt with.
4 years ago
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Wickes has a 1.5 average rating from 1,667 reviews

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