I will balance this review by stating I do not usually leave a review unless I get great service and this can even be where a mistake was made and corrected, however Wickes fails on every measure in my book. I have previously left good reviews. I ordered 4 items on-line. Only 2 were delivered, I chased - nothing, chased again and after several more days and several more exchanges, one of the items is now out of stock. I accept this, had I been told a month ago having clearly lost this part of the order. Their Customer Service Team is virtually impossible to speak to and there appears to be a complete lack of understanding of what "customer service" actually means to them. This business (owned by Travis Perkins) needs a complete shake up if it expects to compete in this highly competitive market. Just for the record we think we have spent £20000 with Wickes over the past few years and to be fair have previously rated them - I think they now have an uphill struggle to retain me as a customer and judging by an appalling overall rating of under 2 out of 5, this is not an isolated issue.