"Wicks Hereford a total disaster from start to finish, firstly do not rely on their so called design consultants quotes as they are a long way from what the contractors quote, my original quote from Wicks for contractors work was £918.00 this was raise to £1792.00 after the contractor measured up, the largest increase was for the installation of the floor tiles that went up from £270 (wicks quote) to £600 (contractor quote). having agreed to pay the extra I then had to put up with what must be the most incompetent contractor in Hereford. the work was started on 9/2/2018 and should have taken no more the about 3 weeks. I had my downstairs toilet flooded from an incorrectly fitted feed pipe to the bathroom also damage to the cistern and the ceiling. this was pointed out at the time and he promised to sort when bathroom was completed. I made three appointments with the contractor to come and repair his shoddy work but he never turned up he had his money and was no longer interested. having contacted Wicks to resolve the issue and find me someone that I could rely on I were told that it was up to me to contact the original contractor to repair the damage, as Wicks supplied the contractor I told them that it was their responsibility to supply someone that I could trust and rely on to complete the work, this went on for a few months with me having to email and telephone Wicks on numerous occasions. Whilst waiting for that to be put right I noticed that the grout between the floor tiles was starting to crack and come away, it was some time before Wickes sent someone round to access this further problem, it was only when a contractor came round the access the floor tiles that other things came to light I.E. no builders chalk used to fill the gaps between the metal strip along the tiles and wall, and behind the door there was no silicone sealant put along the join between floor and wall tiles. The bathroom and all of the repairs were finally finished in November 10 months later. the service that I received from the original contractor was unprofessional, substandard and above all not the work of a qualified craftsman, as for Wicks their customer service was appalling and I for one will never spend another penny in a Wicks store, they did after much disagreement accept responsibility and offer me a settlement which they like to call a gesture of goodwill.
Using Wicks was the WORST decision that I have ever made."