"Dreadful experience we will never use Wickes again!
We ordered a bath for our holiday let in August and booked the date for delivery on 20th November. We blocked off 2 weeks in the holiday let, which is usually booked all year round, for my husband, a retired builder, to do the job.
The bath was booked for delivery on Tuesday last week and we were given the slot for delivery the day before. My husband got some of the preparatory work completed and was at the property to take delivery. So far so good, but when it was unloaded, there were no legs! It was also damaged. As the damage was on the side that will be hidden by tiles, we decided to not complain about that, as the job needed to be done asap. We were phoned about the missing legs and were told they would not be with us until this Wednesday – over a week later. I suggested they should send the legs by overnight courier, as it was their mistake. The person I spoke to said she would ask about that and phone me back. She didn’t ring back that day, so we phoned the next morning. After several phone calls we eventually established that they were sending them by courier, but they wouldn’t arrive until the following week anyway. We decided that we needed to source some legs elsewhere, just in case. We found some in our nearest big town, 30 miles away and then phoned the Wickes store where we ordered the bath from. They were very helpful and said that, if the legs weren’t here by Monday, we could purchase the alternative legs and they would refund us the money.
Fortunately the legs arrived on Monday, but not to the address we requested. We asked that they be delivered to our home address, not the holiday let, but of course they couldn’t even get that right. We only found out that they had made that mistake because we phoned, yet again, got the couriers number and found out from them.
The stupid thing is that if they had ended up refunding us the money for alternative legs, it would have come to about the same as the cost of an overnight courier, which would have been around £20. What a completely inefficient and disorganized way to run a company.
The whole saga wasted us an incredible amount of time and caused immense stress, not least because we didn’t know if we would have to cancel our next client’s holiday and refund them £210. As it is, my husband will be hard pressed to get it all completed in time by Saturday.
Extremely bad service Wickes, you need to do much, much better."
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