We ordered a Hive Thermostat Kit from Wickes, it clearly stated on the website that the Hub was included in the price. It arrived, minus the hub. I called them and they said, they'd made a mistake on the website and in fact, at that price, they didn't include the hub and wouldn't send me one either. It took me 3 phone calls and I have to physically drive to a store 10 miles from me to return the item. No-one seemed to care in customer services, as no-one bothered to return my call when they said they would. In fact, after speaking to someone else, it appeared absolutely nothing had been done about my query. When I eventually did speak to someone who tried to help me, they said they wouldn't send me the hub that was showing on my order, as there was a disclaimer on their website that allows them to make mistakes. So, in fact, you could order a bucket and end up with bananas and it'd still be your fault! Electrician cancelled (at a cost to me), 3 lengthy phone call costs and fuel! Am purchasing said item from the excellent Screwfix - at least they provide all the items that they say they will for just another £18!!!