Andy
What is it with the Fareham store??? I haven't used Wickes for a few years as I simply haven't had a need to, but I used to use the Portsmouth & Waterlooville stores and they were fine. Having recently moved house and now living near the Fareham store I decided to go there for various items, and have been there 5 or 6 times. Each and every time I go there I find the staff unhelpful, rude and sarcastic. Initially I thought it was just the one guy, but oh no, they seem to have had a branch training day in how to provide appalling customer service. A couple of examples.... Paid cash, the guy short changed me by £10.....initially denied he had, when he finally realised that I was right because I had paid in all £20 notes he literally flung a £10 note at me. On another occasion I went to the till/customer service area where 4 of them are having a chat. One of them looked at me 4 times, ignored me and carried on having a chat and a laugh..... I could mention several other incidents but I'd be here all day, which means I'd be wasting even more of my time on Wickes. The bottom line is, it's an appalling shop, and as there are a number of other places (homebase, screwfix, B&Q etc) within a short distance I really wouldn't waste your time.... Unless of course you enjoy being treated like c***
5 years ago
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Wickes has a 1.5 average rating from 1,671 reviews

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