Ordering and partial initial delivery was easy. Part of the order (the mounts) arrived next day however I rang to say the panel lights were not with the delivery as I'd expected. The guy I spoke to was apologetic and said they would be delivered the next day. They were but one worked and the other didn't. When I phoned them they asked me to take photos of the non working one and email them. The next day I rang again to see what was happening to be told a new one would be sent out that day and I should just keep the broken one or throw it away! It wasn't sent out! I rang every day for the next 4 days until eventually getting a FedEx tracking number for delivery the next day! Finally got the replacement that works! Happy now to have the lights I wanted and they will look great. All these guys needed to do was be honest that they were waiting for stock!