When updating my lighting I ordered globe LED's from this firm. They indicated a 4/5 day delivery but after a week i rang and was told some of my order was not in stock and would not be in the forseeable future, but they had not contacted me to tell me this!!! They suggested candle bulbs to replace the globe bulbs, i reluctantly agreed, as although they were more expensive i would not have to pay the extra, I asked that all the bulbs sent were the same (candle)! I then received a mixture of globe and candle. I was then in conversation with the manager who said he would sort it out. He gave me return freepost envelope details and return code directly on the email. I decided that to avoid any more confusion I would ask for the 2 globes to be candle and exactly the same as the rest of the new candle order. I waited patiently a week then rang to find they had NOT yet been shipped as they had had absentees in the shipping department, but I do now have them - all this time I was without wall lights in my main lounge. Terry Doughty