Initial service from the advisor (Sam) was excellent. Good product knowledge and a personable and understanding approach based on initial contact rating would have been 5*. However, the the case was taken over by an administrator (Sheryl) once the provisional product was selected. Contact and updates were minimal despite my request that I be updated with other products that might be of better value during the 5 months before I was due to remortgage in order to achieve the best rate. No updates despite emails. I completed on June 6th, however, no contact made re completion from Which, aside from the mortgage company. I should have been given on years free membership of Which magazine as part of the fee paid and have heard nothing. A shameful service for an expensive fee. I am disappointed that the brand name Which is associated with the standard of customer service provided.