Spoke to an advisor for about 40 minites, she was really nice and I made an appointment to speak to her the following week during my lunchbreak at work. I booked a meeting room so I could answer all the DPA questions in quiet, waited 15 minutes and she didn't call. Quite unhappy as i'd informed her of the urgency, I called Which? again to try and get hold of this lady only to be told she wasn't available. Started speaking to the man who answered but this meant I had to start right from the beginning. He kept missing important things. His tone was really bored the whole time. The advisor kept saying 'you don't need to know that' when I was asking him what the interest rate was he said 'Between 4-5%', I askes; yes, but what exactly is the percentage and are there fees with Natwest?, 'You don't need to know that right now' was his answer. I hung up. I decided to give one last try and called back and spoke to a third advisor who was very helpful but I only had 10 minutes of my lunch left. He said he'd send me the mortgage breakdown by the end of the day for me to look over and then he'd give me a ring back. 3 days later it arrived via email; no call back from Adam. Would definitely not recommend. If this is how they can treat you before they take your money off you, how will they treat you when you've paid the £250 application fee??