Poor value for money. The service at the very beginning looked very promising, but in the end I paid £400 to secure a mortgage with a high street lender, something I would have been better off doing myself. When issues arose, i.e. timescales associated with the survey, I ended up calling the surveyors personally to deal with the problem. When I asked for support from Which? the response was to all intents and purposes "we've done our bit." Communication throughout the process particularly at the end was disjointed. I had to remind each Which? employee involved in the process that I was an existing Which? member. I am a strong advocate for the Which? 'supplier/product review' service, but as for their Mortgage Adviser offering, I strongly advise against investing in this service.