I was left in a situation where I couldn't get through to the British Red Cross which was my first choice for my first time using a wheel chair, so, I found Wheelfreedom on line and decided to give them a call. I was pleasantly surprised by the friendly and efficient staff and their delivery service was also excellent. However, that's where our experience began to falter. I didn't take the chair out of it's excellent packaging until a couple of days later when I new my care visitor would be here as I new she had experience with wheel chairs, so the first thing we did was to put the stabilizers in place and neither one would go in to it's respective pipe with having to use a hammer? Inside each tube there was a 'lip' which the stabilizer would not easily pass over and required significant force, the up shot of this was that it was almost impossible to get them back out which was needed if you wanted to easily re box the chair. Next, I then noticed that the left tyre was not seated into it's rim, so I immediately called Wheelfreedom who to be fair did get a replacement dispatched and delivered for the following day and I also took that opportunity to inform them re the situation with the stabilizers, I was advised to send the original wheel back in with the chair in the box the chair came in when I no longer required the chair. A quick call to ask how to change the wheel and it was explained how simple it was as it was a push button in the centre of the wheel. However, it took a little while to discover that the same button had to be pressed to remove the axle from the wheel. So job done and we were ready to go, that is until I sat on the chair and we then discovered that the additional seat pad didn't have the opposite Velcro to that on the chair seat, which meant the seat pad would slide about, which isn't a comfortable experience. When it became obvious the ramps at home were not going to be installed within the 2 weeks I'd initially booked the chair for I decided to return the chair, again a simple booking process but when it came to getting the chair with the stabilizers still attached and the extra wheel into and then close the box securely; we found we could only use one of the straps. So my rating overall is the the route to getting the chair delivered is a pretty good experience, as is should you require additional items. However, the checking of the chair and it's associated parts prior to being dispatched is at best poor! For me at the moment and as I cannot leave my home these issues we resolved fairly quickly without causing me any distress but if I didn't have help and I include the hammer in that that these delays may have caused someone else distress.