I ordered the wheelchair for my sick father who lives in a small apartment he had no space for the box that came with the wheelchair as it was absolutely huge. My father is now dying and in a hospice leaving my mother who has dementia in the flat alone. I called to arrange collection for the one day I was available for helping mum with collection and noticed the email confirming this asks me to put the wheelchair in a box. I called and said I'd thrown the box away and went round in circles with the man on the phone for ages because I only had that day to arrange collection because I needed to do it before dad died. I was even told if I wrapped it in bin liners they may take it which they did but rather than saying that in the first place or making it clear on the box that it should be retained your company made one of the worse times in my life more difficult a wheelchair is the last thing I want to be concerned with when my father is laying in a hospice dying.