We hired the wheelchair and power pack for a holiday, firstly it was delivered outside the delivery window which although wasted part of our hol would have been fine but it took 3 phone calls for the service team to eventually contact the courier to find there was a delay. When it arrived both the chair and powerpack had faults, forcing us to find a repair center to fix one issue a broken plug. Again the customer service from Wheelfreedom was very poor. Although they agreed to redeliver a replaceent the response was very poor with no apology and unhelpful comments like "we never have any issues" and "the products are checkd before dispatch". If this is the case it means the service is exceptionally poor, and basically indicated that we were responsible for the faults. We hired a chair from a local firm part way through the holiday at added cost to us, they were far cheaper but more importantly the service was first class.