Unfortunately, my experience wasn't great. The Customer Service was fine, everything was explained clearly, in a friendly way and my order was taken down accurately. I decided to pay extra to have the chair delivered on a Saturday morning (I had been housebound for over a week and I was desperately looking forward to getting out with my 3yr old to our local Picnic in the Park). My son was so excited that Mummy would be able to come out. Since an operation that means I need to keep my foot elevated above my hip I've not been much of a fun Mum. Sadly, a chair with the wrong leg extension was sent (right instead of left). I was not able to go out and nothing could be done because it was a Saturday. Also, the breaks on the chair was so incredibly stiff that it was a real struggle to get them on and off. I am strong and relatively young (until my accident I was circuit training every week, running 3 times a week and swimming regularly) but I still had bruised hands trying to operate the breaks on this chair. Imagine if I had been elderly or had just had major surgery? All in all I was pretty disappointed.