This was the first time of hiring a wheelchair for my granddaughter who has cerabal palsey. The help I got on the phone was just first class they helped me get the perfect wheelchair for her. We went in a family holiday and she just loved the chair found it so comfortable and made the holiday for everyone. So easy to collapse to put in the car easy to lift and comes with a perfect instruction Manuel to anyone like myself that has never had the need to use one. I can't praise this company enough for their help and the ease in delivery and collection again service is outstanding Thank you