I bought my 3 bridesmaids dresses from the Bolton store (infinite range. The dresses are very good quality and very flattering on, and a reasonable price. Can't fault the dresses themselves, though customer service was of varying standard. The Manchester store staff were extremely pleasant and helpful when we went there for our first visit trying on. At the Bolton store on our second visit again the girls were really helpful and put our order through as a 'rush order' as I needed the dresses in 12 weeks (standard order would take up to 14 weeks) I paid extra per dress for this. I was advised, and it stated in my sales contract they gave me, that the order would take 'up to 12 weeks' with the expexted arrival date being 9th March. So naturally we were hoping that they might come perhaps a week or so sooner as it said 'up to', but knew and accepted that it could be the full 12 weeks . I then rang asking if the order had arrived the week before EDD, and was advised that they always take the full 8 weeks and the 9th March was the exact delivery date and there was no possibility it could be any earlier, she even insisted there was no 'up to' 8 weeks mentioned at the point of sale or in the contract (which is obviously a big porkie pie!) I rang on the 9th March to check if the dresses were in and was told by staff that no they were not, as their store delivery is always on a wednesday so I would have to wait another 2 days, technically now taking us past the 8 weeks time frame and out of the contract terms!! So I rang on the Wednesday and was told on the phone the dresses had arrived, I went to collect the same day and the Bolton store customer service was appalling. A lady came to serve me and took my paperwork and said she would go to look for the dresses (I would have expected they would have them ready seeing as I rang and advised I was coming for them that afternoon) She then immediately went on to answer her mobile phone in front of me and started having a lenghtly conversation with what seemed to be another staff member about an order, leaving me stood there with my 1 year old waiting. I asked another girl at the desk if someone was going to get my dresses please as the little one was kicking off, and she went to get someone else, who then couldn't find the keys to wherever the deliveries were kept. It was a good 20 minutes before the dresses were found and I was then advised I would have to wait longer as the till was busy (there was one family there adding up numbers on a calculator clearly still deciding on their order when the staff had started entering it all on the till) I had to point out that I had already paid for them to eventually realise that all they needed was a signature from me. A very unpleasant collection experience especially as my child was kicking off as we were stood around waiting and the staff did not seem interested in helping sort things out quickly. It seems once they have your order/money customer service goes out the window, be warned!!