Took a faulty item to Bletchley branch,they tested item and stated nothing wrong,tested item again at home,definitely faulty,took it back again to be told the same thing even with someone else noting the problem. The alleged manager was a total waste of space(put politely). He obviously has no clue how to handle customers correctly.couldn't check water temperature correctly,left and took item to MK centre branch,Funny thing, They checked the item on the same day.Found the fault straight away,solved my issue,fixed the problem quickly easily and proffesionaly,Bletchley branch useless.