In the space of 4 days, I have had to re-visit CEX in Reading - on friar street, 4 times! Firstly I went to trade in an in-expensive camera valued at roughly £40. The member of staff called 'Sean E' (taken from my receipt) actually snapped a piece of the casing when he was doing the checks and then had the audacity to tell me they wouldn't take it because it was broken, and denied breaking it after doing so infant of me! 'Sorry dude we're not taking that' I was absolutely fuming. After telling him to get his manager and explain the situation, he came back and told me they would rightfully be giving me the money - instead of apologising, he said nothing and I was on my way. I also wanted to trade in my iPhone 6 which had a cracked screen and scuffing on the back, I was told to pay to get the screen replaced elsewhere and bring it back by one person, who said the scuffs weren't an issue as they were cosmetic. Then upon returning, they forgot to test it over the weekend - so I had to make 2 trips in one day back to the shop. When I got back (again) they then said they wouldn't take it because of the cosmetic scuffs??? Eventually after complaining for a while and to 3 or 4 different members of staff that were sent over to me, I got some money for it. The work done by these staff is absolute guess work, there are no guidelines at all in CEX. I was also given 3 different valuation prices for the phone by 3 different members of staff, one for every time I visited.... It'll be music to their ears that I'm not coming back after the amount of complaining i've done, there definitely needs to be more training done at this shop, staff were so un-professional... 'dude'.