Sent off my wife's Samsung galaxy s5 to them as they graded it as good condition on website and £70 to sell to them. Eventually got reply to say it was regraded to not working as back cover was damaged. The back cover was in good condition as it was always kept in a case with no cracks or bits broken off which was the case when it was returned to me as their new offer of £10 was not acceptable. Looks like they will damage your phone to lower the price as previously noted in other reviews (wish I had noticed this first). So I now have to buy new back cover before sending it off to a reputable company. So avoid like the plague. You have been warned.