We were let down at the absolute last minute when our branded items could not be delivered for our launch event. It was then too late to go elsewhere. The woman who had handled the whole process did not even speak or contact us but just passed on to someone else to tell us the bad news. We had been promised the item by the middle of the previous week and it was only my chasing that even raised the non delivery. They told a big order from us and I thought they were just interested in selling and didn’t want to know when things went wrong, very badly handled and left us in a situation of providing a meagre good bag. Other items queried for quotes also had to be chased. I would definitely never use this unreliable company again.