Like so many people on here and on Trust Pilot I inadvertently signed up to Complete Savings when buying gig tickets. I received no welcome pack and I only noticed the £15 deductions after 13 months (my fault, I know). I rang Complete Savings and they immediately agreed to refund £15. When I stayed that I wanted to query the account the line went dead. I rang again and the line again went dead as soon as I mentioned querying the account. I rang the credit card company and told them to stop all future payments. I contacted Complete Savings a third time and they agreed to refund £45 and to send me a claim form within 5 days to reclaim the balance. They delivered on their promise and fully refunded my account yesterday. Strange company but were quick to refund when challenged.